Shipping Policy

Thank you for shopping with ZONYA Fashion! We know waiting for your order can be hard, so here’s everything you need to know about our shipping process.

Shipping Options

We’re committed to delivering your order quickly and reliably, and we’re covering the shipping cost as a thank-you! Shipping times and rates vary based on the option selected and your location. Please note that any customs fees, taxes, or duties applicable upon delivery are the customer's responsibility.

Processing Time

Once your payment and order confirmation are received, we’ll begin processing your order immediately. For our Ready-To-Wear collections, DHL Express delivery within 3 to 4 business days, Monday through Friday, from 9 AM to 5 PM.

Checking Your Order Status

Once your order ships, we’ll send you an email with a tracking number. Please allow 24 hours for tracking information to update. If your order hasn’t arrived within 24 hours of your shipping confirmation, email us at Your Contact Email with your name and order number, and we’ll assist you.

Shipping Time

We aim to get your order to you as soon as possible! After shipment, you’ll receive a tracking number so you can monitor its journey.

Lost or Damaged Packages

We’re dedicated to ensuring your order arrives safely. If your package is lost or arrives damaged, contact us within 7 days of the estimated delivery date for assistance.

Delivery Address and Signature Policy

To ensure safe delivery, a signature is required upon receipt of your package.

Delivery Issues

Occasionally, there may be delays or failed delivery attempts. In these cases, we encourage you to contact the shipping carrier directly for assistance.

Returns and Exchanges

If your purchase isn’t quite right, please review our Returns and Exchanges Policy for guidance. Have questions? Feel free to reach out to our Customer Service team at [Your Contact Information]—we’re here to make your shopping experience exceptional.